North Carolina eVP #274-ECC-FY2027-001

911 Telecommunicator Pre-Employment and Promotional Testing Platform

The City of Raleigh Emergency Communications Center seeks a testing platform for hiring and optionally promoting 911 Public Safety Telecommunicators. - Buyer: City of Raleigh, Emergency Communications Center, Raleigh, North Carolina. - Requested service: A comprehensive pre-employment testing platform for Public Safety Telecommunicator candidates, with optional promotional assessments. No product quantity, part number, or named vendor is specified. - Assessment areas: Mapping and spatial orientation, reading, typing and listen-and-type, CAD-style data entry, multitasking, judgment and decision-making, listening, cross-referencing, math, critical thinking, and memory. Optional promotional modules cover communication, leadership and coaching, performance under stress, and strategic decision-making. - Key requirements: Configurable assessments, time limits and passing scores; evidence-based validation aligned with EEOC guidance; ADA accommodations; automated scoring and exportable analytics; secure applicant-data handling and U.S.-based cloud storage if cloud-hosted; and remote testing with optional proctoring. - Implementation and support: Onboarding, administrator training, ongoing technical support, and updated modules. Requested supporting materials include module descriptions, validation and scoring documentation, sample reports and dashboards, customer references, and an implementation and training plan. - OEMs and vendors: No OEMs or vendors are named in the solicitation materials. Potential competing providers include CritiCall, Ergometrics, and National Testing Network. - Contract term and value: The period of performance and contract value are not provided.

Description

The City of Raleigh is requesting proposals from one or more firms to provide pre-employment and promotional testing for its Emergency Communications Center (911). The source describes a pre-employment skills test covering reading comprehension, basic mathematics, and basic reasoning and logic skills required for the job. Proposals are due November 13, 2026, no later than 5:00 PM EST; late proposals will not be accepted. Electronic bids are not permitted, and submissions must follow the instructions in the solicitation attachments.

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