# North Carolina eVP #274-ECC-FY2027-001

911 Public Safety Telecommunicator Pre-Employment and Promotional Testing Platform

**Posted:** October 16, 2026
**Respond By:** November 13, 2026
**Identifier:** 274-ECC-FY2027-001
**NAICS:** 541511, 541519, 611430, 541612, 541611

The City of Raleigh’s Emergency Communications Center seeks a 911 candidate-testing platform, with optional promotional assessments, for its public safety telecommunicator workforce.
- Government buyer: City of Raleigh, Emergency Communications Center.
- Scope: Provide a comprehensive pre-employment testing platform for Public Safety Telecommunicator candidates, with optional assessments for promotional candidates.
- Assessment areas include map reading and spatial orientation, reading comprehension, typing and listen-and-type accuracy, CAD-style data entry, multitasking, judgment, listening, cross-referencing, mathematics, critical thinking, and memory.
- Optional promotional assessments cover communication, mentoring and leadership, performance under stress, and strategic decision-making.
- Platform requirements include configurable modules and scoring, validated assessments aligned with EEOC guidance, ADA accommodations, automated scoring and exportable analytics, and secure applicant-data handling. Cloud-based data must be stored in the U.S.; remote testing and optional proctoring are required capabilities.
- The provider must also supply onboarding, administrator training, ongoing technical support, and updated modules. Requested supporting materials include validation and scoring documentation, sample reports and dashboards, customer references, and an implementation and training plan.
- No OEM, vendor, specific product, part number, or quantity is identified in the solicitation.

### Description

The City of Raleigh is seeking proposals from one or more firms to provide pre-employment and promotional testing for Emergency Communications (911). The source describes pre-employment testing as assessing reading comprehension, basic mathematics, and basic reasoning and logic skills required for the job. The detailed scope of services is in Section 4 of the attached RFP. Proposals are due November 13, 2026, by 5:00 PM EST; electronic bids are not permitted, and submission must follow the attachment instructions.

[View original listing](https://evp.nc.gov/solicitations//details/?id=8812dbcd-5ac9-f111-aaae-001dd80bcb64)