North Carolina eVP #69-MFL0002

Market research for an enterprise AI chatbot platform for UNCG websites

The University of North Carolina Greensboro is researching enterprise AI chatbots for its websites, with no purchase commitment or selected supplier. - Government buyer: University of North Carolina Greensboro (UNCG), Department of Information Technology Services; Procurement Services. The RFI contact is Michael Logan. - Procurement status: Market research only; no formal purchase, quantity, budget, or contract term is specified. - OEMs and vendors: No prospective chatbot OEM or supplier is named. The requested solution should integrate with WordPress websites and support ServiceNow ticket creation; these are integration requirements, not identified chatbot suppliers. - Requested solution: An enterprise AI chatbot platform for University websites, including Spartan Central, Housing & Residence Life, and Procurement Services. No part numbers or quantities are specified. - Key capabilities: Centrally overseen but department-administered bots; configurable branding; web and other-channel deployment; knowledge-base ingestion and maintenance; generative AI controls; multi-turn and multilingual conversations; citations; and handoff to people, including ServiceNow ticket creation. - Enterprise requirements: SSO and other enterprise integrations, departmental administration and analytics, accessibility, security and privacy protections, data ownership and retention, FERPA/HIPAA considerations, crisis detection, data export, and service availability commitments. - Implementation and pricing information requested: Vendors are asked to explain implementation approach and timelines, University resource needs, training, ongoing support and maintenance, references, and estimated costs, including total cost of ownership and any LLM token charges. UNCG prefers flat-rate subscription pricing.

Description

The University of North Carolina Greensboro’s Department of Information Technology Services is seeking information about enterprise AI chatbot solutions for University websites. This RFI is for market research and planning purposes only, and is not a formal solicitation or commitment to acquire goods or services. Respondents are asked to describe their products and capabilities, provide cost estimates and implementation strategies, and address requirements including administration, security, accessibility, and integration. Responses are due through the NC eVP submission portal by November 6, 2026, at 4:00 PM EST.

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