# North Carolina eVP #69-MFL0002

Market Research for UNC Greensboro Enterprise AI Chatbot Solution

**Posted:** October 16, 2026
**Respond By:** November 06, 2026
**Identifier:** 69-MFL0002
**NAICS:** 541511, 541512, 511210

UNC Greensboro is gathering market information on enterprise AI chatbots for University websites, with no purchase commitment at this stage.
- **Government buyer:** University of North Carolina Greensboro (UNC Greensboro), Department of Information Technology Services; Procurement Services. The RFI contact is Michael Logan.
- **Opportunity type:** Market research only, not a formal solicitation or commitment to buy. No chatbot OEMs or vendors are identified as respondents or current providers.
- **Current context:** Chatbots are already used on Spartan Central, Housing & Residence Life, and Procurement Services websites; their providers are not named.
- **Product requested:** An enterprise AI chatbot solution for University websites. No quantity, part number, or specific product is stated.
- **Capabilities of interest:**
  - Centrally overseen bots administered by individual departments, with configurable branding.
  - WordPress integration and deployment across web and other channels.
  - Knowledge-base ingestion and maintenance; generative AI, multi-turn conversations, multilingual support, and source citations.
  - Live-agent handoff and integration with ServiceNow for ticket creation; SSO and other enterprise-system integrations.
  - Departmental administration, analytics, LLM options, and data export.
- **Notable requirements:** Vendors are asked to address accessibility, encryption, data retention and ownership, FERPA/HIPAA considerations, crisis detection, and service availability. Cost information should cover implementation and total cost of ownership, including any LLM token charges; UNC Greensboro prefers flat-rate subscription pricing.
- **Services requested for planning:** Information about implementation approach and timelines, University resources required, training, maintenance, support, references, and representative costs. These are information requests, not a defined services contract.

### Description

The University of North Carolina Greensboro’s Department of Information Technology Services is seeking information about enterprise AI chatbot solutions for University websites. The RFI is for market research and planning only, not a formal solicitation or commitment to purchase. UNCG requests vendor information on available products and services, capabilities, implementation approaches, cost estimates, timelines, and references, addressing the requirements in the RFI. Responses must be submitted through the NC eVP portal by November 6, 2026, at 4:00 PM EST.

[View original listing](https://evp.nc.gov/solicitations//details/?id=19309bc4-65c9-f111-aaae-001dd80bcb64)