North Carolina eVP #274-ECC-FY2027-002

Annual cleaning and inspection of Raleigh 911 Center workstations

The City of Raleigh is seeking a contractor to clean, inspect, and perform minor maintenance on approximately 53 911 Center workstations. - Government buyer: City of Raleigh, Emergency Communications Department, Raleigh, North Carolina. - Requested service: Annual cleaning and inspection of approximately 53 main call-center consoles, including reachable interior and exterior surfaces, counters, shelves, computers, monitors, keyboards, mice, phones, printers, and other peripherals. - Cleaning requirements: Use HEPA-certified, eco-friendly cleaning solutions and vacuuming methods. - Inspection and minor maintenance: Check console condition, alignment, stability, fans, control panels, doors, hinges, lights, molding, fabric edges, duct arms, environmental controls, wiring, and electrical connections. Tighten or refasten console legs, screws, bolts, and chairs as needed, and report defects or repair needs in a detailed inspection report. - Operational and personnel requirements: Work sensitively around live 911 dispatch operations and coordinate to limit disruption. Contractor employees must have employer-completed background checks and CJIS certification; relevant experience of 3–5 years is expected. - Performance timeframe: Work is expected to take 3–5 business days during typical business hours, with workstations rotated as needed. The contract term and specific service dates are not provided. - OEMs and named vendors: None identified.

Description

The City of Raleigh is seeking proposals for cleaning its 911 Center console workstations. Work includes vacuuming and cleaning or sanitizing reachable interior and exterior surfaces, including consoles and attached counters, shelves, computers, monitors, and other peripherals, using HEPA-certified, eco-friendly cleaning solutions. The contractor is also expected to inspect consoles and related components, report abnormalities or repair needs, and perform minor tightening or refastening as needed. Proposals are due November 13, 2026, no later than 5:00 PM EST; electronic bids are not permitted.

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