SAM #HQCAAA2711

DeCA CSO for Commissary Modernization and an Enterprise SaaS Patron Survey Platform

The Defense Commissary Agency (DeCA) is seeking commercial solutions to improve commissary operations and the military commissary benefit, including a specific SaaS survey platform need. - Buyer: DeCA, U.S. Department of Defense, through its Information Technology Contracting Branch. - Opportunity: Commercial Solutions Opening (CSO) inviting innovative commercial technologies, products, and services that support the commissary resale mission. - Survey platform requirement: An enterprise-grade, turnkey SaaS platform to capture, analyze, and act on patron feedback, supporting Area of Interest 5.2, Elevate the Patron Experience. - Expected capabilities include robust analytics, multichannel survey deployment, and a secure cloud environment. - The solution includes personnel, supervision, tools, equipment, and operational support. - Vendors are to submit a Phase 1 Solution Brief under the parent CSO. - Broader goals: Improve the commissary benefit, reduce costs without diminishing the benefit, address processes vulnerable to fraud, waste, or abuse, and reduce waste and process variation. - Contracting: The notice states resulting contracts will be fixed-price. No specific product, vendor, quantity, part number, or detailed price is provided.

Description

This is a Commercial Solutions Opening (CSO) issued under the authority of DFARS 212.70. The Defense Commissary Agency (DeCA) is focused on modernizing business operations by actively seeking innovative commercial technologies, products and services that will enhance our ability to deliver the military pay benefit at a significant patron savings.

Authorized under DFARS Subpart 212-70, this CSO enables DeCA to competitively procure solutions through a streamlined acquisition process, allowing for rapid decisions. This approach underscores our mission to expedite the award and delivery of critical technologies, products, and services, ensuring that DeCA can leverage advancements in the grocery resale industry swiftly and efficiently. By prioritizing speed in our contracting efforts, we aim to support the timely integration of cutting-edge technologies, products, and services that enhance our ability to:  improve the commissary benefit; decrease costs without diminishing the benefit; improve processes that have a high risk of potential fraud, waste, or abuse; and reduce waste and decrease variation in processes.

Contracts awarded under this authority will be structured as fixed-price contracts. Through this initiative, DeCA reaffirms its commitment to fostering innovation and enhancing business operations, ultimately delivering a vital benefit of the military compensation package that improves quality of life and readiness by providing grocery items at significant savings.

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