# SAM #HQCAAA2711

DeCA Commercial Solutions Opening for Commissary Improvements and a SaaS Patron Survey Platform

**Buyer:** DEFENSE COMMISSARY AGENCY
**Posted:** October 15, 2026
**Respond By:** October 29, 2026
**Identifier:** HQCAAA2711
**NAICS:** 518210, 513210

The Defense Commissary Agency is seeking commercial solutions to improve commissary operations and the military commissary benefit.
- **Buyer:** Defense Commissary Agency (DeCA), U.S. Department of Defense; the notice identifies DeCA’s Information Technology Contracting Branch.
- **Opportunity:** A Commercial Solutions Opening (CSO) for innovative commercial technologies, products, and services supporting DeCA’s grocery resale mission. The notice indicates resulting contracts will be fixed-price.
- **Attached call for solutions:** DeCA seeks an enterprise-grade, turnkey software-as-a-service (SaaS) survey platform under Area of Interest 5.2, “Elevate the Patron Experience.” Vendors should submit a Phase 1 Solution Brief under the parent CSO.
- **Platform capabilities:** Capture, analyze, and act on patron feedback; provide robust analytics, multichannel survey deployment, and a secure cloud environment. The turnkey solution includes personnel, supervision, tools, and equipment, along with operational support.
- **Broader goals:** Improve the commissary benefit, reduce costs without diminishing that benefit, address processes vulnerable to fraud, waste, or abuse, and reduce waste and process variation.
- **Term and quantities:** No specific dates, duration, quantities, part numbers, or named vendors are provided. Offerors should propose a commercially standard period of performance; the Government may adjust it and may use a base period with one or more options.
- **Notice update:** The supplied change summary reports no apparent changes between notices; the same SaaS survey platform attachment remains listed.

### Description

<p>This is a Commercial Solutions Opening (CSO) issued under the authority of DFARS 212.70. The Defense Commissary Agency (DeCA) is focused on modernizing business operations by actively seeking innovative commercial technologies, products and services that will enhance our ability to deliver the military pay benefit at a significant patron savings.</p>

<p>Authorized under DFARS Subpart 212-70, this CSO enables DeCA to competitively procure solutions through a streamlined acquisition process, allowing for rapid decisions. This approach underscores our mission to expedite the award and delivery of critical technologies, products, and services, ensuring that DeCA can leverage advancements in the grocery resale industry swiftly and efficiently. By prioritizing speed in our contracting efforts, we aim to support the timely integration of cutting-edge technologies, products, and services that enhance our ability to:&nbsp; improve the commissary benefit; decrease costs without diminishing the benefit; improve processes that have a high risk of potential fraud, waste, or abuse; and reduce waste and decrease variation in processes.</p>

<p>Contracts awarded under this authority will be structured as fixed-price contracts. Through this initiative, DeCA reaffirms its commitment to fostering innovation and enhancing business operations, ultimately delivering a vital benefit of the military compensation package that improves quality of life and readiness by providing grocery items at significant savings.</p>

[View original listing](https://sam.gov/opp/116429160f714cb6a44e3c7a70988a73/view)