SAM #eCommerce_Support_Services

DeCA eCommerce services and fulfillment support for the global commissary network

The Defense Commissary Agency is seeking market research input on a modern eCommerce solution for its global commissary network. - Government buyer: Defense Commissary Agency (DeCA); the RFI was issued by the W6QK ACC-APG Contracting Center, under the Department of the Army’s Army Contracting Command. - Opportunity: Request for Information (RFI) for DeCA eCommerce Support Services; it is market research, not a solicitation. - Requested service: Commercial eCommerce services and support for shopper-facing commerce and end-to-end order preparation and fulfillment, including picking, packing, staging, pickup, and delivery. - Requested platform capabilities include a modular, API-first, cloud-native solution supporting catalog, pricing, promotions, inventory, orders, customer data, identity and eligibility validation, mobile experiences, personalization, and omnichannel fulfillment. - Notable requirements: Support global, phased deployment; integration with DeCA systems; scalability, security, data portability, accessibility, and transition support. Software must meet Section 508 requirements and operate in FedRAMP or DoD Impact Level 2-or-higher environments. Resellers must provide OEM authorization. - OEMs and vendors: No specific OEMs, vendors, products, or part numbers are identified in the available RFI summary. - Quantities: No purchase quantities or unit counts are specified.

Description

Please see attached RFI.

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