SAM #BPTOC10142026

RFI for U.S. Border Patrol BPTOC Operations and Cybersecurity Services

The U.S. Border Patrol is seeking market input on enterprise operations and cybersecurity support for its Border Patrol Technical Operations Center (BPTOC). - Government buyer - Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP); the notice was issued through CBP’s Air and Marine Contracting Division. - The supported program office is the U.S. Border Patrol (USBP) Program Management Office Directorate (PMOD), at USBP Headquarters. - Opportunity - This is a Request for Information (RFI) for market research, not a contract award. - USBP is exploring 24/7/365 BPTOC services, including centralized network operations (NOC), security operations (SOC), and call center/helpdesk support. - Services requested - Monitor and support surveillance and detection systems; provide Tier 1 and Tier 2 troubleshooting, incident and service-request management, escalation, cybersecurity and vulnerability support, patch-management coordination, system onboarding, reporting, and disaster recovery and backup support. - Coordinate sustainment and integrate with authorized CBP systems, Government teams, field support, system owners, and third parties; requested research, development, test, and evaluation (RDT&E) may also be included. - Initial system portfolios include Integrated Surveillance Towers (IST), Advanced Mobile Surveillance System (AMSS) and other mobile systems, and the Linear Ground Detection System (LGDS). Possible future support may include S-UAS and C-UAS systems. - OEM and hardware - Cisco is named in connection with planned hardware installations across mobile vehicle systems. No Cisco part numbers or quantities are provided, and the hardware is not listed as a discrete purchase. - Notable performance targets - BPTOC service availability: 94% threshold and 97% objective. - LGDS targets include 95% materiel availability; mean downtime of 24 hours threshold and 16 hours objective; and mean time between failures of 1,188 hours threshold and 1,307 hours objective. - Line items - No hardware quantities, part numbers, or separately priced line items are specified in the provided materials.

Description

Please reference the attached documents:

1. RFI instructions

2. DRAFT PWS

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