# SAM #BPTOC10142026

RFI for U.S. Border Patrol BPTOC Operations and Cybersecurity Services

**Buyer:** CBP Air and Marine Contracting Division
**Posted:** October 14, 2026
**Respond By:** October 29, 2026
**Identifier:** BPTOC10142026
**NAICS:** 541513, 541519, 561422, 541512

The U.S. Border Patrol is seeking market input on enterprise operations and cybersecurity support for its Border Patrol Technical Operations Center (BPTOC).
- **Government buyer**
  - Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP); the notice was issued through CBP’s Air and Marine Contracting Division.
  - The supported program office is the U.S. Border Patrol (USBP) Program Management Office Directorate (PMOD), at USBP Headquarters.
- **Opportunity**
  - This is a Request for Information (RFI) for market research, not a contract award.
  - USBP is exploring 24/7/365 BPTOC services, including centralized network operations (NOC), security operations (SOC), and call center/helpdesk support.
- **Services requested**
  - Monitor and support surveillance and detection systems; provide Tier 1 and Tier 2 troubleshooting, incident and service-request management, escalation, cybersecurity and vulnerability support, patch-management coordination, system onboarding, reporting, and disaster recovery and backup support.
  - Coordinate sustainment and integrate with authorized CBP systems, Government teams, field support, system owners, and third parties; requested research, development, test, and evaluation (RDT&E) may also be included.
  - Initial system portfolios include Integrated Surveillance Towers (IST), Advanced Mobile Surveillance System (AMSS) and other mobile systems, and the Linear Ground Detection System (LGDS). Possible future support may include S-UAS and C-UAS systems.
- **OEM and hardware**
  - **Cisco** is named in connection with planned hardware installations across mobile vehicle systems. No Cisco part numbers or quantities are provided, and the hardware is not listed as a discrete purchase.
- **Notable performance targets**
  - BPTOC service availability: 94% threshold and 97% objective.
  - LGDS targets include 95% materiel availability; mean downtime of 24 hours threshold and 16 hours objective; and mean time between failures of 1,188 hours threshold and 1,307 hours objective.
- **Line items**
  - No hardware quantities, part numbers, or separately priced line items are specified in the provided materials.

### Description

<p>Please reference the attached documents:</p>

<p>1. RFI instructions</p>

<p>2. DRAFT PWS</p>

[View original listing](https://sam.gov/opp/78582c152ff64750b292c4a67973f4d6/view)