Sacramento Opengov #DHA RFP 2027-005

Sacramento County Medi-Cal navigation, application, and renewal services

Sacramento County’s Department of Human Assistance is seeking organizations to help residents access and retain Medi-Cal coverage through hands-on navigation and referral services. - Buyer: County of Sacramento, Department of Human Assistance (DHA); the solicitation is for services in Sacramento County. - Requested services: Outreach and plain-language education; application, renewal, and BenefitsCal/Truv navigation; account-access support; document collection and submission; status follow-up; and assistance with address or household updates and coverage-retention issues. - H.R. 1 navigation: Explain work and community-engagement requirements, help participants identify possible qualifying activities or exemptions, organize supporting documentation, and connect them with relevant resources. The County—not the contractor—makes eligibility and documentation determinations. - Access and operating requirements: Provide culturally and linguistically appropriate assistance through in-person, phone, virtual, and community-based channels. Requirements include an accessible public service location open at least 20 hours weekly, English, Spanish, and Russian language access, relevant direct-service experience, capacity for high-volume contacts, secure handling of personal and health information, and monthly and quarterly reporting. - Referrals: Coordinate warm handoffs and follow-up with workforce, education, volunteer, health, disability-support, legal-services, and benefits-advocacy resources. Proposers must already be providing Medi-Cal navigation services in the Sacramento County region. - Named organization in an attachment: Brain Learning Psychological Corporation appears in a separate federal-funds agreement-template schedule for TANF. That schedule describes up to $200,000 for a different, template-level TANF agreement with blank scope and compensation details; it is not identified as a Medi-Cal proposer or as a confirmed award for this solicitation. - Term and funding: The proposed Medi-Cal agreement is described as a one-year term with two optional one-year renewals, subject to funding. The attachments also describe a shorter initial agreement period followed by possible extensions; the applicable term should be confirmed in the final agreement. No Medi-Cal funding amount is stated. - Products and quantities: No product purchases, part numbers, or service quantities are specified.

Description

The County of Sacramento, Department of Human Assistance, is soliciting proposals for Medi-Cal navigation support services. Services include outreach and education, pre-application and application assistance, document collection and submission, renewal navigation, follow-up, and help understanding H.R. 1 work or community-engagement requirements; contractors do not determine eligibility. The work is intended to support timely, complete Medi-Cal applications and renewals and reduce processing barriers for Sacramento County residents. The proposed contract term is one year, with two optional one-year renewals contingent on federal and state funding; the expected budget is not stated.

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