SAM #7571MN26F80158

HHS award for OWH website operations, Drupal modernization, and AI chatbot support

HHS’s Office on Women’s Health awarded a sole-source order for integrated website and digital-support services, including an AI chatbot. - Award status: This is an announcement of an award already made, not a request for quotations. The order was issued on a sole-source basis under GSAM/R 538.7104-3(b)(1)(ii), “Only One Source.” - Agency: Department of Health and Human Services (HHS), Office on Women’s Health (OWH), within the Office of the Assistant Secretary for Health. - Scope: Public-facing website operations and maintenance; Drupal CMS modernization and development in the HHS Unified Web Platform; audience research and usability testing; communications and outreach; accessibility and cybersecurity work; analytics and reporting; and project management and transition support. - AI chatbot: Implement, operate, and sustain an AI-powered chatbot in the HHS Unified Web Platform. Work includes content ingestion, knowledge-base management, conversational design, testing, analytics, enhancements, and coordination with HHS platform, security, identity, and program stakeholders. - Sole-source rationale: The justification identifies RIVA Solutions, Inc. as the only presently capable source, citing the chatbot’s implementation status and the security, access, and governance readiness needed to deliver the integrated requirement. - Period: The contemplated structure is a base period plus one one-year option. The option would support usage-data collection, evaluation, and refinements; the Government will reassess market capability and the basis for sole sourcing before exercising it. Dates for this contemplated period are not provided. - Prior periods noted: 05/30/2022–05/29/2025, 05/30/2025–09/30/2025, and 09/30/2025–09/29/2026. - Items: No products, quantities, or part numbers are specified; the requirement is for services.

Description

The Department of Health and Human Services, Office on Women’s Health, awarded a sole-source Federal Supply Schedule order to RIVA Solutions, Inc. for website operations, maintenance, and design services, including Drupal support, accessibility and security support, and implementation and sustainment of an AI-powered chatbot.

The order was awarded under GSAM/R 538.7104-3(b)(1)(ii), Only One Source. The approved, publicly releasable sole-source justification is attached. This is a notice of an award already made; it is not a request for quotations.

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