# SAM #7571MN26F80158

HHS award for OWH website operations, Drupal modernization, and AI chatbot support

**Buyer:** PSC Acquisition Management Services
**Posted:** October 14, 2026
**Identifier:** 7571MN26F80158
**NAICS:** 541512, 541613, 541720, 541511

HHS’s Office on Women’s Health awarded a sole-source order for integrated website and digital-support services, including an AI chatbot.
- **Award status:** This is an announcement of an award already made, not a request for quotations. The order was issued on a sole-source basis under GSAM/R 538.7104-3(b)(1)(ii), “Only One Source.”
- **Agency:** Department of Health and Human Services (HHS), Office on Women’s Health (OWH), within the Office of the Assistant Secretary for Health.
- **Scope:** Public-facing website operations and maintenance; Drupal CMS modernization and development in the HHS Unified Web Platform; audience research and usability testing; communications and outreach; accessibility and cybersecurity work; analytics and reporting; and project management and transition support.
- **AI chatbot:** Implement, operate, and sustain an AI-powered chatbot in the HHS Unified Web Platform. Work includes content ingestion, knowledge-base management, conversational design, testing, analytics, enhancements, and coordination with HHS platform, security, identity, and program stakeholders.
- **Sole-source rationale:** The justification identifies RIVA Solutions, Inc. as the only presently capable source, citing the chatbot’s implementation status and the security, access, and governance readiness needed to deliver the integrated requirement.
- **Period:** The contemplated structure is a base period plus one one-year option. The option would support usage-data collection, evaluation, and refinements; the Government will reassess market capability and the basis for sole sourcing before exercising it. Dates for this contemplated period are not provided.
- **Prior periods noted:** 05/30/2022–05/29/2025, 05/30/2025–09/30/2025, and 09/30/2025–09/29/2026.
- **Items:** No products, quantities, or part numbers are specified; the requirement is for services.

### Description

<p>The Department of Health and Human Services, Office on Women&rsquo;s Health, awarded a sole-source Federal Supply Schedule order to RIVA Solutions, Inc. for website operations, maintenance, and design services, including Drupal support, accessibility and security support, and implementation and sustainment of an AI-powered chatbot.</p>

<p>The order was awarded under GSAM/R 538.7104-3(b)(1)(ii), Only One Source. The approved, publicly releasable sole-source justification is attached. This is a notice of an award already made; it is not a request for quotations.</p>

[View original listing](https://sam.gov/opp/6f9edfd418094e84a48b3c66065ff2d6/view)