City of Columbus #RFQ033850

Columbus Public Health in-person interpretation services

Columbus Public Health is seeking a qualified provider for high-volume, on-demand in-person interpretation across its public health and WIC services. - Buyer: City of Columbus, Columbus Public Health (CPH), including the Columbus WIC Program; CPH Language Services and the Center for Public Health Innovation coordinate services. - OEMs and named vendors: No product manufacturers or vendor companies are named. The requirements identify NBCMI, IMIA, and CCHI certifications as preferred or relevant interpreter credentials. - Services requested: Professional in-person interpretation for staff and clients, including spoken languages and American Sign Language (ASL), at CPH and WIC facilities, homes, businesses, and other assigned sites in Columbus, Worthington, and Franklin County. - At least 7,230 service hours annually, including at least 5,419 Spanish hours and 847 Haitian Creole hours. - Scheduled appointments and emergency requests; emergency requests with less than 24 hours' notice must be fulfilled within 45 minutes. Coverage is required on request 24 hours a day, seven days a week. - One in-house Spanish interpreter for CPH for approximately 36 hours per week, plus scheduled in-house Spanish and Haitian Creole interpreter coverage at WIC satellite clinics. Qualified substitutes are required when assigned interpreters are unavailable. - Notable requirements: Interpreters must meet language-proficiency, training, ethics, confidentiality, and cultural-sensitivity standards. Secure HIPAA-compliant scheduling and service tracking, incident and complaint response, continuity planning, and monthly and annual usage reporting are required. Limited translation, proofreading, and client appointment calls may also be requested. Fixed unit pricing is required.

Description

Columbus Public Health is seeking qualified agencies to provide in-person interpretation services, delivering oral language assistance to its clients. Services must be available upon request 24 hours a day, seven days a week, and will be scheduled through the Center for Public Health Innovation and Columbus WIC Program Staff. The initial contract period is April 1, 2027, through March 31, 2028, with an option to renew for four additional one-year periods, ending March 31, 2032. Proposals and the required proposal signature page and affidavits must be submitted as PDFs.

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