Louisiana Procurement and Contract Network #50018-270007

Managed IT services for Ellucian Banner ERP and DegreeWorks

Grambling State University is seeking a managed-services contractor to support its Ellucian Banner ERP environment and connected systems. - Government buyer: State of Louisiana; Grambling State University; Purchasing Department. - OEM and platform: Ellucian; services support the University's Banner ERP modules and DegreeWorks. - Requested service: One comprehensive Information Technology Managed Services engagement covering Banner Student Services, Finance, HR, Financial Aid, Registrar, DegreeWorks, integrations, and related systems. - Staffing: Two dedicated Programmer Analysts, each available 25–40 hours per week, plus flexible functional, database/application administration, data-analysis, and service-delivery resources. - Key work: ERP functional and technical support; application and database administration; maintenance, patching, upgrades, troubleshooting and performance optimization; ticket management; documentation and reporting; SaaS-readiness assessment and migration planning; onboarding and transition; and project coordination. - Notable requirements: 24/7/365 monitoring and support, a 99.9% monthly availability target, defined incident response and resolution SLAs, monthly service reporting, and service initiation within 15 calendar days after contract execution. - Contract scope and value: One contractor is sought. The stated initial-term budget ceiling is $462,000; extensions may increase the total performance period to as much as five years.

Description

Grambling State University is requesting competitive proposals from qualified proposers to provide Information Technology Managed Services. The services will support the University's enterprise systems, cybersecurity, and end-user functionality. The State intends to award the contract to a single proposer.

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