# Louisiana Procurement and Contract Network #50018-270007

Managed IT services for Ellucian Banner ERP and DegreeWorks

**Posted:** October 09, 2026
**Respond By:** November 10, 2026
**Identifier:** 50018-270007
**NAICS:** 541513, 541511

Grambling State University is seeking a managed-services contractor to support its Ellucian Banner ERP environment and connected systems.
- **Government buyer:** State of Louisiana; Grambling State University; Purchasing Department.
- **OEM and platform:** **Ellucian**; services support the University's Banner ERP modules and DegreeWorks.
- **Requested service:** One comprehensive Information Technology Managed Services engagement covering Banner Student Services, Finance, HR, Financial Aid, Registrar, DegreeWorks, integrations, and related systems.
- **Staffing:** Two dedicated Programmer Analysts, each available 25–40 hours per week, plus flexible functional, database/application administration, data-analysis, and service-delivery resources.
- **Key work:** ERP functional and technical support; application and database administration; maintenance, patching, upgrades, troubleshooting and performance optimization; ticket management; documentation and reporting; SaaS-readiness assessment and migration planning; onboarding and transition; and project coordination.
- **Notable requirements:** 24/7/365 monitoring and support, a 99.9% monthly availability target, defined incident response and resolution SLAs, monthly service reporting, and service initiation within 15 calendar days after contract execution.
- **Contract scope and value:** One contractor is sought. The stated initial-term budget ceiling is $462,000; extensions may increase the total performance period to as much as five years.

### Description

Grambling State University is requesting competitive proposals from qualified proposers to provide Information Technology Managed Services. The services will support the University's enterprise systems, cybersecurity, and end-user functionality. The State intends to award the contract to a single proposer.

[View original listing](https://wwwcfprd.doa.louisiana.gov/OSP/LaPAC/srchopen.cfm?deptno=all&catno=all&dateStart=12%2F21%2F2022&dateEnd=12%2F31%2F2027&compareDate=L&keywords=&keywordsCheck=all)