North Carolina eVP #298-FY27-ITS-RFI-OnPremisesTylerMunisSaaSReplace

RFI for SaaS ERP/HCM and Water/Sewer Customer Information System replacements

The City of Asheville is gathering vendor information on SaaS replacements for its on-premises Tyler Munis system. - Government buyer: City of Asheville, North Carolina; no sub-agency or purchasing office is identified. - Incumbent system: Tyler Munis is named as the current system to be replaced; no proposed solution vendor or OEM is specified. - Requested solutions: - Integrated SaaS ERP/HCM platform for Finance, Payroll, and HR. - Separate SaaS Customer Information System (CIS) for Water/Sewer utility billing, meter operations, and field maintenance. - Requested vendor information: Product capabilities, implementation approaches, and budgetary estimates. - Quantities and part numbers: None provided; the request concerns enterprise software solutions rather than specified catalog items. - Procurement context: This is an information-gathering RFI, not an award notice.

Description

The City of Asheville is seeking information from qualified vendors on SaaS solutions to replace its current on-premise Tyler Munis system. The requested information covers an integrated ERP and HCM platform for Finance, Payroll, and HR, as well as a separate CIS for Water/Sewer Utility Billing, meter operations, and field maintenance. Vendors are invited to provide information about product capabilities, implementation approach, and budgetary estimates. Responses are due October 22, 2026, at 4:00 PM; questions are due October 20, 2026, at 4:00 PM.

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