Massachusetts COMMBUYS #BD-27-1060-ITD00-ITD00-134242

Massachusetts EOTSS Enterprise Observability Platform and Phase 1 Implementation

The Commonwealth of Massachusetts is seeking a vendor-neutral enterprise observability platform and services to improve visibility into the health of its technology services. - Government buyer: Commonwealth of Massachusetts, Executive Office of Technology Services and Security (EOTSS), including ITD0001. - OEMs and vendors mentioned: VMware and Microsoft technologies are within the requested monitoring scope. OpsRamp and SolarWinds are existing monitoring tools that must initially coexist with the proposed platform. No OEM or specific product is mandated. - Platform requested: Enterprise observability software for VMware/virtual infrastructure, Microsoft 365, internet services, and Microsoft Entra ID/Active Directory. The RFQ lists the combined software-and-services line item as 1 each; no part number is provided. - Implementation and related services: Phase 1 discovery, design, setup, configuration, integrations, testing, production readiness, documentation, and knowledge transfer. The platform must support synthetic monitoring, service-health and dependency views, dashboards, actionable alerting, role-based access, APIs/integrations, and phased coexistence with existing monitoring tools. - Support, maintenance, and training: Vendors must describe support levels and costs and provide administrator/operator training. Support and maintenance fees must not increase during the initial term; rates must remain fixed for three years afterward, with subsequent annual increases capped at 3% over the prior year. - Scope and term: Only Phase 1 is priced; Phases 2–5 are future roadmap capabilities, not guaranteed purchases. The contemplated initial term is 36 months, and pricing must cover one- and three-year licensing terms.

Description

The Executive Office of Technology Services and Security is seeking software and services to acquire and implement an enterprise observability capability. The quoted Phase 1 scope establishes service-health visibility for four critical shared services and includes synthetic monitoring, enterprise dashboards, service-health views, actionable alerting, and coexistence with existing monitoring platforms. The solicitation is vendor-neutral and describes future phases as roadmap requirements, not part of the Phase 1 price. Responses are restricted to bidders on Statewide Contract ITS86 Software and Service and are due November 4, 2026, at 3:00 PM.

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