# Massachusetts COMMBUYS #BD-27-1060-ITD00-ITD00-134242

Massachusetts EOTSS Enterprise Observability Platform and Phase 1 Implementation

**Posted:** October 08, 2026
**Respond By:** November 04, 2026
**Identifier:** BD-27-1060-ITD00-ITD00-134242
**NAICS:** 541512, 513210

The Commonwealth of Massachusetts is seeking a vendor-neutral enterprise observability platform and services to improve visibility into the health of its technology services.
- **Government buyer:** Commonwealth of Massachusetts, Executive Office of Technology Services and Security (EOTSS), including ITD0001.
- **OEMs and vendors mentioned:** **VMware** and **Microsoft** technologies are within the requested monitoring scope. **OpsRamp** and **SolarWinds** are existing monitoring tools that must initially coexist with the proposed platform. No OEM or specific product is mandated.
- **Platform requested:** Enterprise observability software for VMware/virtual infrastructure, Microsoft 365, internet services, and Microsoft Entra ID/Active Directory. The RFQ lists the combined software-and-services line item as 1 each; no part number is provided.
- **Implementation and related services:** Phase 1 discovery, design, setup, configuration, integrations, testing, production readiness, documentation, and knowledge transfer. The platform must support synthetic monitoring, service-health and dependency views, dashboards, actionable alerting, role-based access, APIs/integrations, and phased coexistence with existing monitoring tools.
- **Support, maintenance, and training:** Vendors must describe support levels and costs and provide administrator/operator training. Support and maintenance fees must not increase during the initial term; rates must remain fixed for three years afterward, with subsequent annual increases capped at 3% over the prior year.
- **Scope and term:** Only Phase 1 is priced; Phases 2–5 are future roadmap capabilities, not guaranteed purchases. The contemplated initial term is 36 months, and pricing must cover one- and three-year licensing terms.

### Description

The Executive Office of Technology Services and Security is seeking software and services to acquire and implement an enterprise observability capability. The quoted Phase 1 scope establishes service-health visibility for four critical shared services and includes synthetic monitoring, enterprise dashboards, service-health views, actionable alerting, and coexistence with existing monitoring platforms. The solicitation is vendor-neutral and describes future phases as roadmap requirements, not part of the Phase 1 price. Responses are restricted to bidders on Statewide Contract ITS86 Software and Service and are due November 4, 2026, at 3:00 PM.

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