Great Lakes Water Authority (GLWA) Bonfire #REQ - 0010583

GLWA SaaS Computer Aided Dispatch Solution

The Great Lakes Water Authority is seeking a SaaS Computer Aided Dispatch solution to support its dispatch operations and workflows. - Government buyer: Great Lakes Water Authority (GLWA), a local authority in Detroit, Wayne County, Michigan. - Procurement: Proposals are requested for a configurable, cloud-based CAD solution. - OEMs and vendors: No OEMs, product brands, or vendors are named in the solicitation. - Product requested: One SaaS CAD solution; no quantity, part number, or specific brand is provided. - Key capabilities and requirements: Dispatch workflows, configurability, user experience, technical architecture and integrations, security, compliance, data governance, implementation, and ongoing support. - Requested vendor materials: Responses to the CAD template and requirements, certifications, proposed solution and implementation plan, qualifications and experience, security questionnaire, and a product presentation and demonstration. - Services: Implementation and support for the proposed solution, plus a presentation and demonstration. - Performance period: Not specified in the available information.

Description

This RFP seeks information from qualified consultants about Software-as-a-Service (SaaS) Computer Aided Dispatch (CAD) solutions. Proposed solutions should address capabilities and workflows, configurability and user experience, technical architecture and integrations, security and data governance, implementation and support, and a product demonstration. Required submissions include a completed response template, vendor certifications, a subcontractor list, a proposed solution and implementation plan, and responses to administrative, technical, and security requirements.

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