SAM #70B04C26F00001152

CBP 12-month OTOC operations support and Watchtower platform services

CBP announced an award for specialized operations-center support and Watchtower platform services for operational technology assets. - Agency and scope: DHS’s U.S. Customs and Border Protection (CBP), through its Office of Information and Technology, requires support for the Operational Technology Operations Center (OTOC). - Services: Build-out, integration, and operation of the OTOC, including network and cybersecurity operations and 24/7/365 helpdesk and call-center support. - Platform: Deploy, integrate, operate, troubleshoot, and sustain Sherpa 6’s proprietary Watchtower GOTS mobile device management/unified endpoint management platform for tactical and operational technology assets. - The platform must support devices in disconnected, intermittently connected, low-bandwidth, and mission-critical environments. - Contractor and award basis: The attachment identifies Sherpa 6, Inc. as the intended sole-source contractor, citing it as the only capable source; the initial notice describes the action as an award. - Term and pricing: A 12-month firm-fixed-price task order, beginning on the award date. No specific dates, option periods, or contract value are provided.

Description

This requirement is to provide all personnel, management, supervision, tools, materials, and other resources necessary to support the build-out, integration, and operation of the Office of Information and Technology (OIT) Infrastructure and Support Services (ISS) Operational Technology Operations Center (OTOC). This includes network operations, cybersecurity operations, helpdesk/call-center support, and the deployment and sustainment of the Watchtower Mobile Device Management (MDM) platform for operational technology (OT) assets.

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