# SAM #70B04C26F00001152

CBP 12-month OTOC operations support and Watchtower platform services

**Buyer:** CBP IT Contracting Division
**Posted:** October 07, 2026
**Identifier:** 70B04C26F00001152
**NAICS:** 541715, 541512, 541513, 541519, 561421

CBP announced an award for specialized operations-center support and Watchtower platform services for operational technology assets.
- **Agency and scope:** DHS’s U.S. Customs and Border Protection (CBP), through its Office of Information and Technology, requires support for the Operational Technology Operations Center (OTOC).
- **Services:** Build-out, integration, and operation of the OTOC, including network and cybersecurity operations and 24/7/365 helpdesk and call-center support.
- **Platform:** Deploy, integrate, operate, troubleshoot, and sustain Sherpa 6’s proprietary Watchtower GOTS mobile device management/unified endpoint management platform for tactical and operational technology assets.
  - The platform must support devices in disconnected, intermittently connected, low-bandwidth, and mission-critical environments.
- **Contractor and award basis:** The attachment identifies Sherpa 6, Inc. as the intended sole-source contractor, citing it as the only capable source; the initial notice describes the action as an award.
- **Term and pricing:** A 12-month firm-fixed-price task order, beginning on the award date. No specific dates, option periods, or contract value are provided.

### Description

<p>This requirement is to provide all personnel, management, supervision, tools, materials, and other resources necessary to support the build-out, integration, and operation of the Office of Information and Technology (OIT) Infrastructure and Support Services (ISS) Operational Technology Operations Center (OTOC). This includes network operations, cybersecurity operations, helpdesk/call-center support, and the deployment and sustainment of the Watchtower Mobile Device Management (MDM) platform for operational technology (OT) assets.</p>

[View original listing](https://sam.gov/opp/1aa7be40b77a4b53a3a29a553ebd919f/view)