SAM #70CTD026FR0000055

Interim VSPTS operations and maintenance support for DHS/ICE

This DHS/ICE action concerns continued operations and maintenance for the Visa Security Program Tracking System (VSPTS), with Steampunk Inc. identified for sole-source interim support. - Agency and program: Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Homeland Security Investigations (HSI), Visa Security Program. - Contractor: Steampunk Inc. is identified in the justification as the provider of continued support. - Work requested: Adaptive, perfective, corrective, and preventive maintenance; system enhancements and documentation updates; AWS GovCloud support; and Tier 2/3 help desk support. - Purpose: Maintain uninterrupted VSPTS operations while ICE transitions toward a modernized solution using Palantir Foundry. - Other support areas in the initial release: Configuration management, training, security and ISSO support, queries and reporting, external interfaces and data exchange, database and lifecycle management, certification and accreditation documentation, and task order management. - Products and quantities: No product line items, part numbers, or quantities are identified. - Schedule and value: The provided information gives no performance dates, duration, or contract value.

Description

This procurement provides Operations and Maintenance (O&M) Support Services for the Department of Homeland Security (DHS) / Immigration & Customs Enforcement (ICE) / Homeland Security Investigations (HSI) Visa Security Program (VSP). The VSP requires Information Technology (IT) support to maintain the Visa Security Program Tracking System (VSPTS) Software O&M Support Services. 

Tasks Included but not limited to: 

Task 1 - Software Maintenance – Tiered  Support

Task 2 - System Support

Task 3 - Configuration Management

Task 4 - Training Support

Task 5 - System Security / ISSO Support

Task 6 – Queries and Reporting

Task 7 - Support of External Interfaces and Data Imports/Exports

Task 8 - System Enhancements and Maintenance

Task 9 - VSPTS Database Management

Task 13: System Lifecycle Management (SLM) and Deliverables

Task 14: Certification and Accreditation (C&A) Documentation

Task 15: Task Order Management

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