Quebec SEAO #20171824

CNESST customer user testing services to improve the customer experience

The Government of Québec’s CNESST is seeking professional services to test and improve its customer experience. - Government buyer: Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), Government of Québec. - Requested services: Specialized user testing with CNESST clientele to identify ways to improve the customer experience. Work is to be performed remotely under an on-demand arrangement. - Estimated value: CAD 480,000, approximately USD 340,000–360,000. - OEMs and named suppliers: No OEMs, vendors, or service providers are identified in the notice.

Description

CNESST is seeking a specialized service provider to conduct user tests with its clientele to improve customer experience. The procurement is for professional services under an on-demand contract, with work performed remotely. The estimated term is 36 months, approximately January 1, 2027 to December 31, 2029. The estimated contract amount is CAD 480,000.

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