# Quebec SEAO #20171824

CNESST customer user testing services to improve the customer experience

**Posted:** October 05, 2026
**Respond By:** November 02, 2026
**Identifier:** 20171824
**NAICS:** 541910, 541613

The Government of Québec’s CNESST is seeking professional services to test and improve its customer experience.
- **Government buyer:** Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), Government of Québec.
- **Requested services:** Specialized user testing with CNESST clientele to identify ways to improve the customer experience. Work is to be performed remotely under an on-demand arrangement.
- **Estimated value:** CAD 480,000, approximately USD 340,000–360,000.
- **OEMs and named suppliers:** No OEMs, vendors, or service providers are identified in the notice.

### Description

CNESST is seeking a specialized service provider to conduct user tests with its clientele to improve customer experience. The procurement is for professional services under an on-demand contract, with work performed remotely. The estimated term is 36 months, approximately January 1, 2027 to December 31, 2029. The estimated contract amount is CAD 480,000.

[View original listing](https://seao.gouv.qc.ca/avis-resultat-recherche/consulter?ItemId=e3120d06-aebc-4b52-9e26-2e08c1ac8b7d)