SAM #HT9426-27-LBA-01-RFI

Army Institute of Surgical Research IT Support Services Market Research

The U.S. Army Institute of Surgical Research is gathering market information on IT support services and related enabling technologies. - Government buyer: United States Army; U.S. Army Institute of Surgical Research (USAISR), under USAMRDC and the Defense Health Agency (DHA); contracting office: Defense Health Agency Contracting Activity. - Requested services: - Tier II desktop support, including hardware and software installation, user-data transfer, incident and problem resolution, service desk, knowledge, and asset management across Windows, Linux, UNIX, and Mac systems. - PACS and document-media administration for radiology and imaging systems. - Virtual infrastructure support, including configuration, maintenance, monitoring, availability, performance, and storage. - Systems administration for mission systems and servers. - Internet/intranet and SharePoint sustainment, including direct staff support and technical services. - Named OEMs and products: VMware (vSphere, Site Recovery Manager, Horizon), Veeam, Cisco (Ethernet switches and firewalls), Brocade (Fibre Channel switches), Commvault, and Microsoft (Windows Server, Active Directory, and other Microsoft applications). Other named technologies include SAN systems, WhatsUp Gold, DISA/DEE depot console, and Remedy. - No product quantities, part numbers, staffing levels, or specific hardware purchases are provided. The attachment describes service areas and supported technologies rather than priced line items. - This is a request for information for market research and planning; the available material does not specify a period of performance or contract value.

Description

Please read the attached Request for Information (RFI) document.

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