# SAM #HT9426-27-LBA-01-RFI

Army Institute of Surgical Research IT Support Services Market Research

**Buyer:** Army Medical Research Acquisition Activity
**Posted:** October 06, 2026
**Respond By:** October 09, 2026
**Identifier:** HT9426-27-LBA-01-RFI
**NAICS:** 541519, 541512, 518210

The U.S. Army Institute of Surgical Research is gathering market information on IT support services and related enabling technologies.
- **Government buyer:** United States Army; U.S. Army Institute of Surgical Research (USAISR), under USAMRDC and the Defense Health Agency (DHA); contracting office: Defense Health Agency Contracting Activity.
- **Requested services:**
  - Tier II desktop support, including hardware and software installation, user-data transfer, incident and problem resolution, service desk, knowledge, and asset management across Windows, Linux, UNIX, and Mac systems.
  - PACS and document-media administration for radiology and imaging systems.
  - Virtual infrastructure support, including configuration, maintenance, monitoring, availability, performance, and storage.
  - Systems administration for mission systems and servers.
  - Internet/intranet and SharePoint sustainment, including direct staff support and technical services.
- **Named OEMs and products:** **VMware** (vSphere, Site Recovery Manager, Horizon), **Veeam**, **Cisco** (Ethernet switches and firewalls), **Brocade** (Fibre Channel switches), **Commvault**, and **Microsoft** (Windows Server, Active Directory, and other Microsoft applications). Other named technologies include SAN systems, WhatsUp Gold, DISA/DEE depot console, and Remedy.
- No product quantities, part numbers, staffing levels, or specific hardware purchases are provided. The attachment describes service areas and supported technologies rather than priced line items.
- This is a request for information for market research and planning; the available material does not specify a period of performance or contract value.

### Description

<p>Please read the attached Request for Information (RFI) document.</p>

[View original listing](https://sam.gov/opp/776ac3a91aaf400fb5ceab784fede5ef/view)