Massachusetts COMMBUYS #BD-27-1110-1110C-1110L-134139

Appian implementation for Massachusetts veterans cemetery digital portal

The Commonwealth of Massachusetts Executive Office of Veterans Services seeks an Appian-based digital portal and case-management solution for veterans cemetery applications and staff workflows. - Government buyer: Commonwealth of Massachusetts, Department of Veterans Services, Executive Office of Veterans Services (EOVS); office details are not specified. The work concerns EOVS and cemetery staff. - OEM and named vendors/products: Appian is the required implementation platform. OnBase is the existing content repository to integrate. Stripe and nCourt are examples of approved payment processors for an optional production integration; another Commonwealth-approved processor may be proposed. MyMassGov is identified as a future identity-service readiness consideration. No contractor or awardee is named. - Base scope: Discover and validate requirements; design, configure, test, and deploy a public-facing family portal and staff case-management workspace; provide digital forms, secure document uploads, application records, workflows, notifications, dashboards, and reporting; and deliver training, documentation, and post-launch stabilization. Eligibility review and DD214 ingestion/data extraction must include staff verification. - Listed procurement line items: Computer services (quantity 1), portal software (quantity 1), and software maintenance and support (quantity 1). No part numbers are provided. The detailed scope also lists one base implementation service and two separately priced add-alternates: production payment integration and enhanced secure two-way messaging. - Notable requirements: Meet WCAG 2.2 AA accessibility requirements; integrate with OnBase; support Commonwealth-approved staff identity services and future MyMassGov readiness; and comply with applicable privacy, security, audit, and records-management controls. Accessibility documentation and testing/remediation evidence are required. Cloud service terms call for at least 99.9% uptime. Service personnel must be U.S.-based; applicable work includes independent code review, Commonwealth ownership of funded deliverables, and a six-month warranty for systems. - Term and schedule: The detailed scope estimates an initial 36-month contract term, with renewals or extensions by written agreement subject to the statewide contract's maximum term. Implementation is estimated at 17 weeks. A separate SOW template leaves the specific end date and project details to be completed; no option-year schedule or annual subscription is specified. - Pricing and procurement context: The SOW template does not provide fixed prices or completed task-level cost details, so a reliable contract-value estimate is not available. The opportunity is restricted to vendors on statewide contract ITS86 and is eligible for the Small Business Purchasing Program.

Description

The solicitation seeks Appian implementation services for a Veterans Cemetery Digital Services Portal for the Executive Office of Veterans Services. Work includes discovery and requirements validation, solution design and configuration, public- and staff-facing interfaces, workflows, document management, eligibility and DD214 processing, testing, training, deployment, documentation, and post-go-live stabilization. The scope also calls for integration with the Commonwealth’s OnBase environment, while production payment processor integration is described as a separately priced option. The notice lists three line items covering computer services, software, and software maintenance and support.

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