# Massachusetts COMMBUYS #BD-27-1110-1110C-1110L-134139

Appian implementation for Massachusetts Veterans Cemetery Digital Services Portal

**Posted:** October 05, 2026
**Respond By:** October 26, 2026
**Identifier:** BD-27-1110-1110C-1110L-134139
**NAICS:** 541511, 541512, 541519

The Commonwealth of Massachusetts is seeking an Appian-based digital portal to support veterans cemetery applications and staff casework.
- **Government buyer:** Commonwealth of Massachusetts, Executive Office of Veterans Services (EOVS), within the Department of Veterans Services; Boston, Suffolk County.
- **Platform and named vendors:** **Appian** is the specified platform. The solution must integrate with the Commonwealth’s existing **OnBase** content repository. **Stripe** and **nCourt** are examples of approved payment processors for an optional production integration; another approved processor may be proposed. No contractor or awardee is identified.
- **Base implementation:** Discovery and requirements validation; portal design and Appian configuration; accessible public and staff interfaces and forms; case records, workflows, tasks, notifications, dashboards, and reporting; secure document submission and management; DD214 ingestion and data extraction with staff verification; OnBase integration; testing, training, documentation, deployment, and post-launch stabilization.
- **Optional add-alternates:** Separately priced production payment-processor integration and secure two-way messaging between families and cemetery staff. Payment workflow and tracking are part of the base scope, but production payment acceptance is optional.
- **Solicitation line items:** One computer-services line item, one portal-software line item, and one software maintenance-and-support line item. The attachment summaries do not provide part numbers; the RFQ service descriptions do not assign quantities to the implementation or add-alternates.
- **Notable requirements:** Meet WCAG 2.2 AA accessibility requirements; provide accessibility documentation and testing/remediation evidence; integrate with OnBase; use Commonwealth-approved staff identity services and support future MyMassGov readiness; maintain strong security, privacy, audit, and records-management controls. Cloud services require an SLA with at least 99.9% uptime. The SOW also calls for U.S.-based service personnel and a six-month warranty for systems.
- **Term and delivery:** The RFQ estimates an initial 36-month term, subject to the applicable statewide contract’s maximum term and written extensions or renewals. Implementation is described as approximately 17 weeks. The SOW template itself leaves the final effective and termination dates and detailed fixed-price tasks and deliverables to be completed.
- **Competition/value context:** The RFQ is restricted to vendors on statewide contract ITS86. The SOW leaves project pricing blank, so the value range below is an estimate rather than a stated solicitation amount.

### Description

The Executive Office of Veterans Services is seeking Appian implementation services for a Veterans Cemetery Digital Services Portal. The work includes discovery and requirements validation, solution design and configuration, public and staff interfaces, workflows, document management, eligibility and DD214 processing, testing, training, deployment, documentation, and post-go-live stabilization. The portal is intended to support burial and interment requests, secure document submission, case tracking, status updates, and staff workflows; integration with the Commonwealth’s OnBase environment is required in the base implementation. Payment workflow and tracking are included in the base scope, with production payment-processor integration requested as a separately priced option. Responses are due October 26, 2026, at 3:00 PM Eastern, and the RFQ is restricted to bidders on Statewide Contract ITS86.

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