Mississippi Procurement Portal #3170036737

Statewide behavioral health telehealth and crisis support for Mississippi veterans and first responders

Mississippi is seeking one provider to operate a statewide behavioral health and crisis-support program for veterans and first responders. - Government buyer: Mississippi Department of Mental Health (DMH), State of Mississippi; statewide service area covering all 82 counties. - Program scope: Turnkey telehealth and crisis support for eligible Mississippi veterans and first responders age 18 and older, with an estimated reach of 200,000 people. - Services requested: Mississippi-licensed teletherapy; a dedicated 24/7/365 crisis line answered by a licensed clinician; on-demand wellness resources and regular live or recorded programming; a co-branded website and outreach; implementation, customer service, reporting, and continuity-of-care coordination. - Offer up to 10 individual therapy sessions per eligible participant during the contract term, with additional sessions when clinically appropriate and no fixed cap when clinically indicated. - Provide participant choice of therapist and secure video, telephone, live chat, and asynchronous messaging; offer the first appointment within 24 hours and appointments during days, evenings, and weekends. - Provide unlimited no-cost crisis contacts, with follow-up at approximately 48 hours and 30 days. - Participant access and requirements: Services must be free to participants and available without insurance or referral barriers. The program includes privacy, security, compliance, reporting, and care coordination requirements. - OEMs and vendors: No service vendor, product manufacturer, or OEM is named in the solicitation. No product part numbers are specified. - Contract and delivery: One fixed-price award; initial term of 12 months from contract execution, with optional renewal years requiring firm pricing. Go-live is required within 60 calendar days after execution.

Description

The Mississippi Department of Mental Health is soliciting proposals for a statewide behavioral health telehealth and crisis support program for Mississippi veterans and first responders. Required services include access to licensed therapists, a 24/7 crisis line staffed by licensed clinicians, wellness programming, and a reporting dashboard, delivered through a platform accessible across Mississippi. The program also includes implementation, privacy and security compliance, reporting and care coordination, and outreach; participants must not incur costs or face referral, insurance, or paperwork barriers. The solicitation seeks a single fixed-price contract funded through the Rural Health Transformation Program, with an initial term of 12 months and service across all 82 counties.

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