# Mississippi Procurement Portal #3170036737

Statewide behavioral health telehealth and crisis support for Mississippi veterans and first responders

**Posted:** October 05, 2026
**Respond By:** October 14, 2026
**Identifier:** 3170036737
**NAICS:** 621330, 621112

Mississippi is seeking one provider to operate a statewide behavioral health and crisis-support program for veterans and first responders.
- **Government buyer:** Mississippi Department of Mental Health (DMH), State of Mississippi; statewide service area covering all 82 counties.
- **Program scope:** Turnkey telehealth and crisis support for eligible Mississippi veterans and first responders age 18 and older, with an estimated reach of 200,000 people.
- **Services requested:** Mississippi-licensed teletherapy; a dedicated 24/7/365 crisis line answered by a licensed clinician; on-demand wellness resources and regular live or recorded programming; a co-branded website and outreach; implementation, customer service, reporting, and continuity-of-care coordination.
  - Offer up to 10 individual therapy sessions per eligible participant during the contract term, with additional sessions when clinically appropriate and no fixed cap when clinically indicated.
  - Provide participant choice of therapist and secure video, telephone, live chat, and asynchronous messaging; offer the first appointment within 24 hours and appointments during days, evenings, and weekends.
  - Provide unlimited no-cost crisis contacts, with follow-up at approximately 48 hours and 30 days.
- **Participant access and requirements:** Services must be free to participants and available without insurance or referral barriers. The program includes privacy, security, compliance, reporting, and care coordination requirements.
- **OEMs and vendors:** No service vendor, product manufacturer, or OEM is named in the solicitation. No product part numbers are specified.
- **Contract and delivery:** One fixed-price award; initial term of 12 months from contract execution, with optional renewal years requiring firm pricing. Go-live is required within 60 calendar days after execution.

### Description

The Mississippi Department of Mental Health is soliciting proposals for a statewide behavioral health telehealth and crisis support program for Mississippi veterans and first responders. Required services include access to licensed therapists, a 24/7 crisis line staffed by licensed clinicians, wellness programming, and a reporting dashboard, delivered through a platform accessible across Mississippi. The program also includes implementation, privacy and security compliance, reporting and care coordination, and outreach; participants must not incur costs or face referral, insurance, or paperwork barriers. The solicitation seeks a single fixed-price contract funded through the Rural Health Transformation Program, with an initial term of 12 months and service across all 82 counties.

[View original listing](https://www.ms.gov/dfa/contract_bid_search/Bid/Details/46698?AppId=1)