Quebec SEAO #20174365

Mitel Telephone-System Maintenance and Modernization

Santé Québec’s Institut universitaire de cardiologie et de pneumologie de Québec–Université Laval is seeking services to modernize and maintain its telephone systems. - Government buyer: Santé Québec — Institut universitaire de cardiologie et de pneumologie de Québec–Université Laval (IUCPQ-ULaval). - OEM: Mitel — maintenance is required for all Mitel systems at the institute. - Requested services: - Maintain the institute’s Mitel telephone systems. - Modernize selected telephone-system components, including replacing digital phones with IP phones to eliminate peripheral nodes. IUCPQ-ULaval will purchase the IP phones; no models, part numbers, or quantities are specified. - Complete specified modernization projects at fixed prices that include required components and labor. Phone-replacement labor may instead be billed at submitted hourly rates. - Provide an optional permanent on-site technical resource for the contract term; this resource may perform phone-replacement work. - Term: Three-year base term with two one-year renewal options, for up to five years. The on-site resource is optional. - Estimated amount: 967,666.75; the source does not specify the currency.

Description

The solicitation covers modernization of selected components of the telephone system and maintenance of all Mitel systems at IUCPQ-ULaval. Maintenance is for three years, with two one-year renewal options, and an on-site permanent technical resource is also available as an option for the contract term. Remaining modernization work includes replacing digital phones with IP phones; the institute will purchase the IP phones, while replacement labor will be paid at submitted hourly rates or performed by the on-site resource if selected. Projects specified in the first part of the tender must be completed at a fixed price, including required components and labor.

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