# Quebec SEAO #20174365

Mitel Telephone-System Maintenance and Modernization

**Posted:** October 01, 2026
**Respond By:** October 26, 2026
**Identifier:** 20174365
**NAICS:** 811213, 811219

Santé Québec’s Institut universitaire de cardiologie et de pneumologie de Québec–Université Laval is seeking services to modernize and maintain its telephone systems.
- **Government buyer:** Santé Québec — Institut universitaire de cardiologie et de pneumologie de Québec–Université Laval (IUCPQ-ULaval).
- **OEM:** **Mitel** — maintenance is required for all Mitel systems at the institute.
- **Requested services:**
  - Maintain the institute’s Mitel telephone systems.
  - Modernize selected telephone-system components, including replacing digital phones with IP phones to eliminate peripheral nodes. IUCPQ-ULaval will purchase the IP phones; no models, part numbers, or quantities are specified.
  - Complete specified modernization projects at fixed prices that include required components and labor. Phone-replacement labor may instead be billed at submitted hourly rates.
  - Provide an optional permanent on-site technical resource for the contract term; this resource may perform phone-replacement work.
- **Term:** Three-year base term with two one-year renewal options, for up to five years. The on-site resource is optional.
- **Estimated amount:** 967,666.75; the source does not specify the currency.

### Description

The solicitation covers modernization of selected components of the telephone system and maintenance of all Mitel systems at IUCPQ-ULaval. Maintenance is for three years, with two one-year renewal options, and an on-site permanent technical resource is also available as an option for the contract term. Remaining modernization work includes replacing digital phones with IP phones; the institute will purchase the IP phones, while replacement labor will be paid at submitted hourly rates or performed by the on-site resource if selected. Projects specified in the first part of the tender must be completed at a fixed price, including required components and labor.

[View original listing](https://seao.gouv.qc.ca/avis-resultat-recherche/consulter?ItemId=8619490f-8082-41a5-ad17-3b79edbc1d29)