Mississippi Procurement Portal #3170036675

City of Jackson integrated municipal ERP, permitting, 311, and asset-management solution

The City of Jackson is seeking an integrated municipal ERP and service-management platform, with separate Parks and Recreation purchasing items also appearing in the attachments. - Government buyer: City of Jackson, Mississippi, Department of Planning & Development; the solicitation is issued through MPTAP. The separate purchasing documents identify the City’s Parks and Recreation department. - Core procurement: An integrated platform for permitting and land management, licensing, inspections, code enforcement, planning and zoning, grant and housing programs, 311 service requests, and Public Works/stormwater asset and work management. - Key capabilities: Track projects and capital improvements, budgets and funding, contracts, commitments, change orders and payments; connect assets and projects with GIS; provide reporting and dashboards, integrations, departmental request queues, and multi-step workflows. - Data and integration: The City seeks migration or retention of approximately 360,000 Cityworks service requests. The 311 database has 314 problem types and 23 request categories. The platform should integrate with Tyler Technologies Munis for financial management rather than replace it. - Named platforms and vendors: Tyler Technologies/Munis, OpenGov, Cityworks, and CitySourced are referenced as existing or relevant platforms. The City identifies OpenGov as its current permitting platform and Cityworks and CitySourced as current 311-related systems. Separate purchasing documents name Aquatech, Leslie’s, Business and Office Konnextions, and Crawford Electric; the Crawford Electric line-item details are not identifiable. - Notable requirements: The City prefers a consolidated, single-vendor solution, while allowing module-specific proposals if they reduce the number of platforms. Public Works includes stormwater and drainage assets, with potential coverage of streets, bridges, traffic infrastructure, facilities, fleet, sidewalks/ADA assets, signs, and other municipal infrastructure. Commercial cloud is acceptable if it meets the RFP’s security and data-protection requirements; a government-only cloud is not required. - Separate attachment items: The Parks and Recreation documents list pool plaster patching, splash-pad filtration leak repair, door replacement and hardware, a pump, and HVAC/refrigerant and brazing supplies. These items are unrelated to the ERP scope and are detailed in the line-item lists below.

Description

This is Addendum No. 1 to the City of Jackson’s ERP RFP, providing official responses to vendor questions and extending the proposal deadline to October 6, 2026. The ERP RFP covers a city enterprise resource planning and related permitting, grant management, housing, 311, and public works/stormwater asset management needs. The addendum says the questions and responses should be read with the original RFP and other addenda. The City expresses a preference for a single-vendor solution, while noting some module-specific proposals may be considered under the stated conditions.

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