Alberta Purchasing #26-1577

City of Calgary RFP for Call Centre Services for Building and Property Maintenance

The City of Calgary is seeking proposals for Call Centre Services to support its Building and Property Maintenance operations. - Government Buyer: - City of Calgary, Building and Property Maintenance Services - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Comprehensive call centre support for building and property maintenance - No products or part numbers specified; focus is on service delivery - Unique or Notable Requirements: - Bidding and submissions must be handled exclusively through the SAP Business Network portal - Compliance with the portal submission process and applicable laws is required - Contract Term: - Initial term of three years, with options for two additional three-year renewals (up to nine years total)

Description

This Request for Proposal (RFP) is for Call Centre Services to support Building and Property Maintenance Services in Calgary, Alberta. The contract term is initially three years with options to renew for two additional three-year periods, totaling up to nine years. Bidding documents are available through the SAP Business Network portal, and submissions must be made via this portal. The procurement process is governed by applicable law and is not legally binding. The solicitation closes on October 27, 2026, with delivery starting January 4, 2027, and ending January 3, 2030.

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