SAM #36C25927Q0005

VISN 19 AudioCARE Software Licenses, Maintenance, and Support

The Department of Veterans Affairs is seeking proprietary AudioCARE software licenses and support for VISN 19 Health Care Systems. - Opportunity: Solicitation 36C25927Q0005 from VA Network Contracting Office 19; the notice describes an intended sole-source award to Payton Merger Sub II, LLC, doing business as AudioCARE. - Scope: Licenses and support for five AudioCARE modules: AudioPrefill, AudioCommunicator, TM-Prefill, TM-Communicator, and ACS-TM-Base SMS. Quantities and part numbers are not specified. - Services: License renewals, software updates and manufacturer-approved patches, remote and on-site technical support, unlimited telephone support during business hours, and remote customer training once per performance period upon request. - Requirements: Support personnel must be certified; the contractor must maintain system functionality and meet applicable federal and VA security and privacy requirements. Remote support is specified during standard business hours, 8:00 AM–5:00 PM EST. - Contract structure: Firm-fixed-price, with a 12-month base year and four 1-year option periods. No contract value or calendar performance dates are stated.

Description

VISN AudioCare Products and Services

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