# SAM #36C25927Q0005

VISN 19 AudioCARE Software Licenses, Maintenance, and Support

**Buyer:** VHA Network Contracting Office 19
**Posted:** September 29, 2026
**Respond By:** October 16, 2026
**Identifier:** 36C25927Q0005
**NAICS:** 513210, 541512, 541519

The Department of Veterans Affairs is seeking proprietary AudioCARE software licenses and support for VISN 19 Health Care Systems.
- **Opportunity:** Solicitation 36C25927Q0005 from VA Network Contracting Office 19; the notice describes an intended sole-source award to Payton Merger Sub II, LLC, doing business as AudioCARE.
- **Scope:** Licenses and support for five AudioCARE modules: AudioPrefill, AudioCommunicator, TM-Prefill, TM-Communicator, and ACS-TM-Base SMS. Quantities and part numbers are not specified.
- **Services:** License renewals, software updates and manufacturer-approved patches, remote and on-site technical support, unlimited telephone support during business hours, and remote customer training once per performance period upon request.
- **Requirements:** Support personnel must be certified; the contractor must maintain system functionality and meet applicable federal and VA security and privacy requirements. Remote support is specified during standard business hours, 8:00 AM–5:00 PM EST.
- **Contract structure:** Firm-fixed-price, with a 12-month base year and four 1-year option periods. No contract value or calendar performance dates are stated.

### Description

VISN AudioCare Products and Services

[View original listing](https://sam.gov/opp/ab33b1f8a3e44c839b913a614d7f3eb3/view)