Georgia Procurement Registry #MS-IFB/DOA/2609-1270053

City of Atlanta seeks Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport

The City of Atlanta's Department of Aviation is seeking a centralized Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport. - Buyer: City of Atlanta, Department of Aviation, Customer Experience Division - Procurement involves a multi-step sealed bid process (prequalification, then Invitation for Bid) - No specific OEMs or vendors are named in the solicitation - Requested solution: dashboard software for customer service and feedback management - Includes software and related services: customer service evaluation, systems and executive software, software updating and maintenance, programming, e-commerce software development, integrated and engineering software, records management, IT consulting, and data processing - Notable requirements: - Centralized dashboard tailored for airport customer experience - Emphasis on enhancing customer service and feedback management - Multi-step bid process for vendor selection

Description

The City of Atlanta on behalf of the Department of Aviation is conducting a Multi-Step Sealed Bid process including a prequalification phase followed by an Invitation for Bid (IFB). The procurement is for a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport Customer Experience Division. The process aims to select a vendor to provide this dashboard to enhance customer service and feedback management at the airport.

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