# Georgia Procurement Registry #MS-IFB/DOA/2609-1270053

City of Atlanta seeks Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport

**Posted:** September 28, 2026
**Respond By:** October 07, 2026
**Identifier:** MS-IFB/DOA/2609-1270053
**NAICS:** 541511, 541512

The City of Atlanta's Department of Aviation is seeking a centralized Social Media and Customer Feedback Dashboard for Hartsfield–Jackson Atlanta International Airport.
- Buyer: City of Atlanta, Department of Aviation, Customer Experience Division
- Procurement involves a multi-step sealed bid process (prequalification, then Invitation for Bid)
- No specific OEMs or vendors are named in the solicitation
- Requested solution: dashboard software for customer service and feedback management
  - Includes software and related services: customer service evaluation, systems and executive software, software updating and maintenance, programming, e-commerce software development, integrated and engineering software, records management, IT consulting, and data processing
- Notable requirements:
  - Centralized dashboard tailored for airport customer experience
  - Emphasis on enhancing customer service and feedback management
  - Multi-step bid process for vendor selection

### Description

The City of Atlanta on behalf of the Department of Aviation is conducting a Multi-Step Sealed Bid process including a prequalification phase followed by an Invitation for Bid (IFB). The procurement is for a centralized Social Media and Customer Feedback Dashboard for the Hartsfield–Jackson Atlanta International Airport Customer Experience Division. The process aims to select a vendor to provide this dashboard to enhance customer service and feedback management at the airport.

[View original listing](https://ssl.doas.state.ga.us/gpr/eventDetails?eSourceNumber=PE-66062-NONST-2027-000000487&sourceSystemType=gpr20)