Georgia Procurement Registry #PE-77686-NONST-2027-000000013

Haralson County seeks bids for managed phone and circuit services, including support and redundancy.

Haralson County Government is seeking bids for managed phone and circuit services to modernize and support its communications infrastructure. - Government Buyer: - Haralson County Government (Board of Commissioners), Buchanan, GA - Scope of Services: - Managed phone services for approximately 165 phone extensions and 62 DIDs - Dedicated circuit for voice traffic with redundancy planning - Support for 12 fax machines using Fax over IP (requires ATA devices) - Compatibility with existing Polycom handsets (SoundPoint IP 335, VVX3xx, VVX4xx, SoundPoint IP 450, SoundPoint IP 650, Panasonic Cordless) - Features required: call flow management, auto attendant, hunt groups, presence, long distance service, and ongoing maintenance - Unique Requirements: - Solutions must support or creatively replace Polycom devices; no specific OEMs mandated - Vendors must coordinate with the county's IT provider and provide architectural documentation - Fixed-cost proposal required (except for large/unplanned projects) - Mandatory Q&A meeting for bidders - OEMs and Vendors: - Polycom (highlighted for device compatibility) - Products/Services Requested: - Managed phone services, dedicated voice circuit, Fax over IP solution (12 ATA devices), implementation planning, ongoing maintenance and support

Description

Haralson County is requesting bids for Phone and Circuit Services to provide managed phone services and support over a three-year period starting January 1, 2027. The services include providing a dedicated circuit for voice traffic, phone system and support, fax over IP for 12 fax machines, and coordination with the county's IT provider. The proposal must be a fixed cost and include devices, redundancy plans, call flow management, and support for existing Polycom handsets. The vendor must also provide implementation planning, architectural documentation, and ongoing maintenance support.

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