SAM #VA2600083698

Award for ServiceNow SaaS License Entitlements for VA Enterprise IT Operations

This award supports the Department of Veterans Affairs' enterprise IT operations with ServiceNow Software-as-a-Service (SaaS) license entitlements. - Government Buyer: - Department of Veterans Affairs (VA) - Office of Procurement Operations - Technology Acquisition Center - OEM Highlight: - ServiceNow is the primary OEM providing SaaS solutions - Vendor: - METGreen Solutions, Inc. (awardee) - Products/Services Requested: - Unlimited SysUser license entitlements for ServiceNow platform, covering 10 software license types: - Software Asset Management - IT Service Management Enterprise - Strategic Portfolio Management Professional - IT Operations Management - AI Operations Enterprise - Integration Hub Enterprise - App Engine - Security Operations Enterprise - Vulnerability Response - Security Operations Professional - Security Incident Response - Application Portfolio Management - Impact Total - Package - Limited ServiceNow licenses for Government Data Center instances (up to 21) - ServiceNow Customer Service Management Professional licenses (up to 800) - Notable Requirements: - Supports over 550,000 end users and 15,000 IT professionals across VA - Critical for service management and incident response functions - Extension is sole source, ensuring continuity of mission-critical IT operations - Period of Performance: - Three-month base period with three additional three-month option periods, spanning one year - Estimated Contract Value: - $153,700,780 (award value)

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