# SAM #VA2600083698

Award for ServiceNow SaaS License Entitlements for VA Enterprise IT Operations

**Buyer:** VA Technology Acquisition Center
**Posted:** September 24, 2026
**Identifier:** VA2600083698
**NAICS:** 541519, 541512

This award supports the Department of Veterans Affairs' enterprise IT operations with ServiceNow Software-as-a-Service (SaaS) license entitlements.
- Government Buyer:
  - Department of Veterans Affairs (VA)
  - Office of Procurement Operations
  - Technology Acquisition Center
- OEM Highlight:
  - ServiceNow is the primary OEM providing SaaS solutions
- Vendor:
  - METGreen Solutions, Inc. (awardee)
- Products/Services Requested:
  - Unlimited SysUser license entitlements for ServiceNow, covering 10 software license types:
    - Software Asset Management
    - IT Service Management Enterprise
    - Strategic Portfolio Management Professional
    - IT Operations Management
    - AI Operations Enterprise
    - Integration Hub Enterprise
    - App Engine
    - Security Operations Enterprise - Vulnerability Response
    - Security Operations Professional - Security Incident Response
    - Application Portfolio Management
    - Impact Total - Package
  - Limited ServiceNow licenses for Government Data Center Production and Non-production Instances (up to 21)
  - ServiceNow Customer Service Management Professional licenses (up to 800)
- Notable Requirements:
  - Supports over 550,000 end users and 15,000 IT professionals across VA
  - Critical for service management and incident response functions
  - Extension is sole source, ensuring continuity of mission-critical IT operations
- Period of Performance:
  - Three-month base period with three additional three-month option periods, totaling up to one year
- Estimated Contract Value:
  - $153,700,780 (award value)


[View original listing](https://sam.gov/opp/d5d6d802ecb4416d9ecd276e16b5f798/view)