NYC Passport #06926Y0443

NYC DSS/HRA seeks stakeholder feedback for NYCBenefits Program modernization concept paper

The New York City Department of Social Services (DSS), through its Human Resources Administration (HRA), is seeking stakeholder feedback to inform the modernization of the NYCBenefits Program. - Government Buyer: - New York City Department of Social Services (DSS) - Human Resources Administration (HRA) - Program Overview: - NYCBenefits connects New Yorkers to public benefits including food, cash assistance, health insurance, childcare, housing, and more - Focus on holistic, flexible, and responsive service delivery - Anticipated Procurement Details: - Between 38 and 58 contracts expected - 35-53 direct service provider contracts - 3-5 technical assistance provider contracts - Estimated total funding: $9,750,000 to $14,950,000 over three years - Products/Services Requested: - Application assistance and case management for city, state, and federal benefits - Outreach, application submission, post-application support, and referrals - Technical assistance including training, case escalation, organizational development, data management, outreach, and trauma-informed service delivery - Unique/Notable Requirements: - Comprehensive support across multiple benefit areas - Tracking and reporting on a wide range of case management activities - Collaboration with city agencies and community-based organizations - No wrong door approach to service delivery - Expanded support for special populations and geographic reach - OEMs and Vendors: - No specific OEMs or vendors named at this stage (pre-solicitation concept paper) - Next Steps: - Stakeholder feedback will inform the forthcoming RFP and program enhancements

Description

The NYC Department of Social Service (DSS)/Human Resources Administration (HRA) seeks stakeholder feedback to modernize the NYCBenefits Program. The program anticipates 38-58 contracts including direct service and technical assistance vendors over a 3-year period starting July 1, 2027. The initiative aims to promote accountability, workforce capacity, cross-system coordination, and high-quality, client-centered services. The program supports New Yorkers in accessing public benefits through outreach, application, and enrollment support, with a focus on holistic client support and flexibility for providers.

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