# NYC Passport #06926Y0443

NYC DSS/HRA seeks stakeholder feedback for NYCBenefits Program modernization concept paper

**Posted:** September 24, 2026
**Respond By:** November 09, 2026
**Identifier:** 06926Y0443
**NAICS:** 624190, 923130

The New York City Department of Social Services (DSS), through its Human Resources Administration (HRA), is seeking stakeholder feedback to inform the modernization of the NYCBenefits Program.
- Government Buyer:
  - New York City Department of Social Services (DSS)
  - Human Resources Administration (HRA)
- Program Overview:
  - NYCBenefits connects New Yorkers to public benefits including food, cash assistance, health insurance, childcare, housing, and more
  - Focus on holistic, flexible, and responsive service delivery
- Anticipated Procurement Details:
  - Between 38 and 58 contracts expected
    - 35-53 direct service provider contracts
    - 3-5 technical assistance provider contracts
  - Estimated total funding: $9,750,000 to $14,950,000 over three years
- Products/Services Requested:
  - Application assistance and case management for city, state, and federal benefits
  - Outreach, application submission, post-application support, and referrals
  - Technical assistance including training, case escalation, organizational development, data management, outreach, and trauma-informed service delivery
- Unique/Notable Requirements:
  - Comprehensive support across multiple benefit areas
  - Tracking and reporting on a wide range of case management activities
  - Collaboration with city agencies and community-based organizations
  - No wrong door approach to service delivery
  - Expanded support for special populations and geographic reach
- OEMs and Vendors:
  - No specific OEMs or vendors named at this stage (pre-solicitation concept paper)
- Next Steps:
  - Stakeholder feedback will inform the forthcoming RFP and program enhancements

### Description

The NYC Department of Social Service (DSS)/Human Resources Administration (HRA) seeks stakeholder feedback to modernize the NYCBenefits Program. The program anticipates 38-58 contracts including direct service and technical assistance vendors over a 3-year period starting July 1, 2027. The initiative aims to promote accountability, workforce capacity, cross-system coordination, and high-quality, client-centered services. The program supports New Yorkers in accessing public benefits through outreach, application, and enrollment support, with a focus on holistic client support and flexibility for providers.

[View original listing](https://passport.cityofnewyork.us/page.aspx/en/bpm/process_manage_extranet/38167)