CanadaBuys #RFP125020741

Subscription-Based Queuing and Appointment Booking SaaS Solution for Newfoundland and Labrador Service Centres

The Government of Newfoundland and Labrador (GNL) - Public Procurement Agency is seeking a subscription-based Software-as-a-Service (SaaS) solution for appointment scheduling and queue management at its service centres. - Government buyer: - Government of Newfoundland and Labrador, Public Procurement Agency - Solution requirements: - Hosted, maintained, and supported SaaS platform - Online appointment booking - Walk-in queue management - Customer notifications - Staff scheduling visibility - Performance reporting - Administrative controls - Contract details: - 60-month subscription term - Supplier responsible for hosting and support throughout contract - No specific OEMs or vendors named in the solicitation - Notable requirements: - Solution must improve customer service by reducing wait times and increasing operational efficiency - Compliance with trade agreements (CFTA, CETA) - No part numbers or quantities specified; focus is on a comprehensive SaaS solution

Description

This Request for Proposals invites prospective proponents to submit proposals for a subscription-based queuing and appointment booking system. The contracted supplier will provide a Software-as-a-Service (SaaS) solution for appointment scheduling and queue management, including online booking, walk-in queue management, customer notifications, staff scheduling visibility, performance reporting, and administrative controls. The service will be hosted, maintained, and supported by the supplier for the duration of the 60-month subscription term. The procurement aims to improve customer service by reducing wait times and increasing efficiency at service centres.

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