# CanadaBuys #RFP125020741

Subscription-Based Queuing and Appointment Booking SaaS Solution for Newfoundland and Labrador Service Centres

**Posted:** September 23, 2026
**Respond By:** October 21, 2026
**Identifier:** RFP125020741
**NAICS:** 541512

The Government of Newfoundland and Labrador (GNL) - Public Procurement Agency is seeking a subscription-based Software-as-a-Service (SaaS) solution for appointment scheduling and queue management at its service centres.
- Government buyer:
  - Government of Newfoundland and Labrador, Public Procurement Agency
- Solution requirements:
  - Hosted, maintained, and supported SaaS platform
  - Online appointment booking
  - Walk-in queue management
  - Customer notifications
  - Staff scheduling visibility
  - Performance reporting
  - Administrative controls
- Contract details:
  - 60-month subscription term
  - Supplier responsible for hosting and support throughout contract
- No specific OEMs or vendors named in the solicitation
- Notable requirements:
  - Solution must improve customer service by reducing wait times and increasing operational efficiency
  - Compliance with trade agreements (CFTA, CETA)
- No part numbers or quantities specified; focus is on a comprehensive SaaS solution

### Description

This Request for Proposals invites prospective proponents to submit proposals for a subscription-based queuing and appointment booking system. The contracted supplier will provide a Software-as-a-Service (SaaS) solution for appointment scheduling and queue management, including online booking, walk-in queue management, customer notifications, staff scheduling visibility, performance reporting, and administrative controls. The service will be hosted, maintained, and supported by the supplier for the duration of the 60-month subscription term. The procurement aims to improve customer service by reducing wait times and increasing efficiency at service centres.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/mx-444171329382)