City of Houston BeaconBid #INF-2026-0399

City of Houston seeks vendor for Customer Experience (CX) Training Program

The City of Houston is seeking a qualified training vendor to develop and deliver a citywide Customer Experience (CX) training program. - Government Buyer: - City of Houston, Center for Public Leadership & Learning (CPLL) - Vendors & OEMs: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Comprehensive CX training program for public-facing and internal service departments - 1 activity unit of training - Focus areas include: - Cultural humility - Bias-aware communication - Effective language access - Concierge-quality service standards - Practical, behavior-based, and measurable hands-on instruction - Unique/Notable Requirements: - Training must equip staff to deliver consistent, high-trust experiences for a diverse population - Measurable outcomes required - Vendor must upload a signed signature page with submission

Description

The City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program that achieves a service standard across citywide public-facing and internal service departments. The program should be grounded in cultural humility, bias-aware communication, effective language access, and concierge-quality touches. The vendor must provide practical, behavior-based, and measurable hands-on instruction. Training must equip staff to deliver consistent, high-trust experiences for a diverse population.

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