# City of Houston BeaconBid #INF-2026-0399

City of Houston seeks vendor for Customer Experience (CX) Training Program

**Posted:** September 22, 2026
**Respond By:** October 09, 2026
**Identifier:** INF-2026-0399
**NAICS:** 611430

The City of Houston is seeking a qualified training vendor to develop and deliver a citywide Customer Experience (CX) training program.
- Government Buyer:
  - City of Houston, Center for Public Leadership & Learning (CPLL)
- Vendors & OEMs:
  - No specific OEMs or vendors are named in the solicitation
- Products/Services Requested:
  - Comprehensive CX training program for public-facing and internal service departments
  - 1 activity unit of training
  - Focus areas include:
    - Cultural humility
    - Bias-aware communication
    - Effective language access
    - Concierge-quality service standards
    - Practical, behavior-based, and measurable hands-on instruction
- Unique/Notable Requirements:
  - Training must equip staff to deliver consistent, high-trust experiences for a diverse population
  - Measurable outcomes required
  - Vendor must upload a signed signature page with submission

### Description

The City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program that achieves a service standard across citywide public-facing and internal service departments. The program should be grounded in cultural humility, bias-aware communication, effective language access, and concierge-quality touches. The vendor must provide practical, behavior-based, and measurable hands-on instruction. Training must equip staff to deliver consistent, high-trust experiences for a diverse population.

[View original listing](https://www.beaconbid.com/solicitations/city-of-houston/1c587eed-3494-4002-983e-094cc63cf1df)