Eastern Montgomery County Waste System Authority Bonfire #26-55

Montgomery County Drug and Alcohol Consumer Satisfaction Survey Services Solicitation

Montgomery County, Pennsylvania is seeking a vendor to provide comprehensive Drug and Alcohol (D&A)/Substance Use Disorder (SUD) consumer satisfaction survey services. - Government Buyer: - Montgomery County, Pennsylvania - Department responsible for D&A/SUD services - Vendors/OEMs: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Design, administration, analysis, reporting, and follow-up support for D&A/SUD consumer satisfaction and member experience surveys - Services must support system-wide quality monitoring and continuous improvement - Compliance with Pennsylvania HealthChoices requirements - Elevate the voice of individuals receiving D&A services - Unique/Notable Requirements: - Must comply with HIPAA regulations - Data sharing and business associate agreements required - Submission of technical and budget proposals, acceptance of terms and conditions, and supporting documentation (e.g., current W9, Appendix A) - No physical products or OEM-specific items are requested; focus is on professional survey and analysis services

Description

Montgomery County is seeking an external vendor to design, administer, analyze, report, and support follow-up on Drug and Alcohol (D&A)/Substance Use Disorder (SUD) consumer satisfaction and member experience activities. The project aims to strengthen system-wide quality monitoring, support alignment with Pennsylvania HealthChoices expectations, elevate the voice of individuals receiving D&A services, and inform continuous quality improvement across D&A treatment and recovery support services. The solicitation includes requirements for technical proposals, budget/cost proposals, and acceptance of terms and conditions.

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