Maryland Procurement Portal #BPM058929

Procurement of Five9 Call Center Services for Maryland State Department of Education

The Maryland State Department of Education is seeking to procure Five9 Call Center Services to support its Division of Early Childhood (DEC) applications. - Government Buyer: - Maryland State Department of Education (MSDE) - Division of Early Childhood (DEC) - OEM Highlighted: - Five9 is specified as the Original Equipment Manufacturer (OEM) for the required call center software and services - Products/Services Requested: - Five9 Call Center Software and Services - No specific part numbers or quantities are listed - Notable Requirements: - Procurement is focused on acquiring call center software and related services from Five9 - Small, Minority, and Veteran-owned businesses are encouraged to respond - Specification and supplemental technology requirement documents are referenced - The period of performance is one year

Description

This solicitation is for Five9 Call Center Services to support applications within the Department of Education's DEC for a period of one year. The procurement is issued by the Maryland State Department of Education and is a Request for Quote type. Small, Minority, and Veteran-owned businesses are encouraged to respond. The solicitation includes specification and supplemental technology requirement documents.

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